Please ensure you thoroughly acquaint yourself with the following information, as it is mandatory information before you can purchase one of our pieces. Please note that by acknowledging our terms and conditions you are bound to them.

We try and ensure that any purchase you make on this site, will be attended to at the earliest. Our products are entirely hand crafted, hence our stock may be at times sold out due to demand. Should we not be able to fulfill your order, you will be notified by email and given the option of either being placed on a wait list or to select other item. Do note that stock available will ship out from India or Portugal in 10 days form date of purchase. Should however, your order be sold out, our artisans require 30-45 days to manufacture the item.

All credit card transactions on this site are processed using paypal, a secure online payment gateway, which encrypts your card details in a secure host environment. Iris santos design does not hold your credit card details on the website. Iris santos design does not disclose or share any confidentail information.

We process information about you in accordance with our privacy policy. By using our site, you consent to such processing and you warrant to us that all data provided by you is accurate.

All purchases are inclusive of customised fedex shipping and taxes. Please allow 4 business days for your order to be processed before it is shipped. Do allow an estimate of 14 days of transit period. All orders require a signature upon receipt and cannot be shipped to post boxes or afpo’s. We process e-commerce orders Monday through Saturday, excluding holidays. Iris santos design cannot be held responsible for unanticipated delays. If there is an issue with your shipping address, you will be contacted by a representative via e-mail. If you have additional questions concerning shipping and delivery, time frames and fees, write to info@irissantosdesign.com

Please be aware that date of delivery shall only be taken as an indication. Iris santos design is not responsible or accountable for shipping delays, theft, loss or damage.

Please note that iris santos design cannot determain in advance any additional taxes, import duty taxes, fees, surcharges levied by international destinations. The customer is the sole barer of additional taxation. Iris santos design will not pay for additonal taxation. We recomend you consult your country’s customs guidelines. Should the customer decline to pay customs charges, the order will be returned to iris santos design at the customer’s expence. We will deduct the retun shipping cost from the original purchase and refun the customer the remaining balance.

We trust you will be completely pleased with your iris santos design purchase. However, should you not be satisfied, you may contact us (info@irissantosdesign.com) to apply for a return or exchange of the unused item (in its original condition, with its original packaging and proof of purchase) no later than 4 days from receipt of goods. Any claim submitted thereafter will regretfully be declined. Goods must be returned with their original sales slip and shipped (at client’s expense) in a trackable and insured way. Iris santos design is not responsible for items damaged or lost in transit. Risk of damage to or loss of goods passes to the customer on delivery, fob origin. The customer is responsible for complying with any and all import regulations and for paying any import duties. When your return is approved, we will refund the purchase price in form of original payment. We do not refund shipping charges on returned items. For exchanges, only once theitem is received and approved your new order will be shipped ups ground at no additional cost.

All orders placed on the online-shop will be processed once you complete the checkout process. All sales items are final sale, no return, exchange, price adjustments or cancellations will be permitted.

Please note: while much attention has been placed on ensuring colour accuracy of the images on our site, screen resolution varies and may effect the colour perception.

Our suggested guidelines for maintaining your iris santos design acquisition will ensure best preservation of your purchase, so you can enjoy it for years to come.
Handbags | pochettes

Our handbags and its components are made entirely by hand and therefore, require gentle handling when being used or stored.

We do not recommend commercial cleaning or conditioning products designed for leather, as such products vary in quality and may ultimately damage your bag. Ideally, you should clean your bag every few months with a clean cloth or seek the expertise of your local artisan for your specific problem (stains, marks and scuffings). In most cases a white cloth dampenedwith milk, will both clean superficial marks and moisturize the hyde. When not in use, it is important to keep your bag in a relatively cool, dark and dryplace in its original duster. You should also take care that your bag is stored in a natural unstressed position. Ensure it is stuffed with print-free white tissue paper, to help keep its original shape.

Accepting our ‘terms and conditions’ you understand and accept the product with its new feature.

All of the fabric printings used in our collections are authentic iris santos design patterns. Due to the printing the fabrics may vary slightly in color. To enjoy your garments for years to come please do dry clean only.

Please avoid direct contact with chemicals such as chlorine, sulfur, perfume, detergent and lotion.

Store the garments in a location away from direct sources of light, heat.

Iris santos design is the owner of all intellectual property rights and the materials published on our site. All images, materials, information, illustrations, design, photographs illustrated belong to iris santos design. These works are protected by copyright laws and treaties around the world. All such rights are reserved.

No part of these materials can be used for commercial purposes without obtaining a separate license to do so from iris santos design. These terms do not grant that license. All rights reserved.delivery shall only be taken as an indication.

Please be advised that by accepting our ‘terms and conditions’ you understand and accept the product with its new feature.

Address:-

Praceta Antero de Quental, N 1 – 5° C
2720-041, Amadora
Lisbon, Portugal